Orders and delivery
You pay ITEMPLS to find and source the exact item you selected and transfer it to your character in game. Nothing is posted or shipped.
We meet you in game and trade the items to your character directly. You need to be online for the handover, the same as any other trade.
Your Battle.net tag — the name and number that looks like Example#1234. You give it at checkout, and it is how we find you in game. Please check it carefully: a wrong tag is the most common reason a delivery is delayed.
They are separate game economies. An item on Ladder cannot be moved to Non-Ladder, or the other way round. Choose the mode you actually play, because we cannot convert an item after delivery.
Most orders are delivered within a few hours, and we aim to complete delivery within 24 hours. Delivery times depend on item availability and your availability for the in-game trade. If we expect a delay, we’ll contact you by email to arrange the next steps. Tell us when you usually play and we will work around it.
Nothing is lost. Once sourced, your item is held for your order. We simply arrange another time.
Payment and support
The methods available to you are shown at checkout.
Email Support@itempls.com with your order number and we will pick it up. If an item could not be delivered, you have not lost it — it stays held against your order until the problem is sorted out.
Contact us at support@itempls.com as soon as possible. If you chose the wrong mode, item or Battle.net tag, we will try to correct it before we source or deliver your item, but we cannot promise that every change is possible. We do not offer refunds because you change your mind; see our Refunds & Cancellations Policy.
Support@itempls.com. Quote your order number if you have one — it makes everything faster.