Each order is for a specific item, mode and specification that we may source specifically for you. For that reason we do not offer refunds or cancellations because you change your mind.
- Delivery takes longer than expected. We contact you by email with an updated estimate. Our 24-hour delivery target is not a guaranteed deadline. If we cannot fulfill your order, we issue a full refund.
- We cannot source or deliver your item. We let you know and refund the full amount. We offer an alternative only if you want one.
- We deliver the wrong item or specification. Tell us within 7 days of delivery. We correct the delivery or give you an appropriate refund, and may ask you to trade the wrong item back.
- You chose the wrong mode, item, specification or Battle.net tag. Tell us as soon as possible. We will try to correct it before we source or deliver your item, but we cannot promise that every change is possible. Once we have delivered what you ordered, we cannot reverse the trade or swap the item.
- Delivery completed. Once the item you ordered has been transferred to your character, the service is complete and it is not refundable because you change your mind.
Refunds go back to your original payment method. Your statutory rights remain unaffected: nothing in this policy, including the 7-day reporting period, limits rights you have under consumer law that cannot be excluded.