Our fees pay for finding, sourcing and transferring your item, so what can be refunded depends on how far your order has gone.
- Before we start sourcing. You can cancel: email support@itempls.com with your order number and we refund the full amount.
- After sourcing has started. We may already have obtained or paid for the item, so cancelling may no longer be possible, or only partly refundable, depending on what has been done. We tell you what applies before anything is decided.
- We cannot source your item. We let you know and refund the full amount. We offer an alternative only if you want one.
- We deliver the wrong item or specification. Tell us within 7 days of delivery. We deliver the item you ordered or refund you, and may ask you to trade the wrong item back.
- You chose the wrong mode, item or Battle.net tag. Tell us as soon as possible. Before sourcing starts we cancel with a full refund; after that, the cases above apply. Once we have delivered what you ordered, we cannot reverse the trade or swap the item.
- Delivery completed. Once the item you ordered has been transferred to your character, the service has been performed and the order is normally not refundable.
Refunds go back to your original payment method. Nothing in this policy, including the 7-day reporting period, limits rights you have under consumer law that cannot be excluded.